5 technologies that make small businesses more effective
As an entrepreneur, it’s vital to understand the advantages of technology in small business. Surveys say that small business owners… .5 technologies that make small businesses more effective
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3 customer service mistakes that the modern customer expects you to avoid
Providing awesome customer service gives businesses a competitive edge over their rivals. Customers who experience good customer service feel more… .3 customer service mistakes that the modern customer expects you to avoid
Should you support your customers over Twitter?
We often see it asked on a number of our favorite forums, and get asked equally by our own customers… .Should you support your customers over Twitter?
Streamline the flow of invoices between sales, support, and accounting with Vtiger’s Xero, Quickbooks, and Tally integrations
To ensure a seamless customer experience, sales, support, and accounting teams must constantly relay information between themselves. For instance, when… .Streamline the flow of invoices between sales, support, and accounting with Vtiger’s Xero, Quickbooks, and Tally integrations
Delight customers with streamlined multi-channel support
Today’s customers engage with businesses through more channels than ever before. They make phone calls, write emails, post on company… .Delight customers with streamlined multi-channel support
Guarantee timely customer support with cases with SLAs
When your customers come knocking, it’s your customer service team’s responsibility, as your first line of defense, to answer the… .Guarantee timely customer support with cases with SLAs
Four key elements of a great customer service experience
We all hate poor customer service. Whether we’re on the phone, conversing via email, in chat, or through some other… .Four key elements of a great customer service experience
Customer retention: one strategy to double your profits
Acquiring new customers remains the top marketing objective for more than 60% of B2B businesses in 2015. Meanwhile, customer retention… .Customer retention: one strategy to double your profits
Synchronize Contacts, Emails, and Calendars Between Office 365 and Vtiger CRM
Synchronize contacts, emails, and calendar events between Office 365 and Vtiger CRM Your sales reps love working in Office 365.… .Synchronize Contacts, Emails, and Calendars Between Office 365 and Vtiger CRM
The Vtiger Customer Portal: For Better Customer Service and Stronger Customer Relationships
Customers can create tickets, add requested documents, and track progress through the customer portal Standards for customer service have never… .The Vtiger Customer Portal: For Better Customer Service and Stronger Customer Relationships
Mailroom: Create or Update CRM Records, and Attach Emails With a BCC or Forward to Vtiger
You receive an email from an upset customer. It’s his lunch time, so understandably he’s a bit hangry and wants… .Mailroom: Create or Update CRM Records, and Attach Emails With a BCC or Forward to Vtiger
Get Social with Vtiger: Spot New Opportunities, Better Serve Existing Customers, and Provide Social Customer Service
“Thank you for holding. Your call is important to us. Please continue to hold and the next available agent will… .Get Social with Vtiger: Spot New Opportunities, Better Serve Existing Customers, and Provide Social Customer Service
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